Privacy Policy

Last Updated: February 22, 2026

Follow-Up Intelligence is a product and service offering operated by Kebono, LLC.

Introduction

Follow-Up Intelligence ("we," "us," "our," or "Company"), a product of Kebono, LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle information about you when you visit our website, interact with our services, or communicate with us.

This Privacy Policy works alongside our Terms & Conditions, which govern the use of our website and services.

Information We Collect

We collect information in several ways:

Information You Provide Directly

When you interact with our website or request our services, you may provide us with personal information including:

• Contact Information: Your name, email address, phone number, and company name
• Business Information: Details about your company, industry, current sales process, and business goals
• Payment Information: Billing details and payment history for services requested
• Communication Content: Messages, questions, and feedback you send us
• Service Information: Information shared during audit sessions, consultations, or other service delivery

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Log Data: IP address, browser type, pages visited, time spent on pages, and referral sources
• Device Information: Operating system, device type, and device identifiers
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and understand how you use our website
• Analytics: Usage patterns and engagement metrics through analytics services

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To deliver the services you request, conduct audits, provide consulting, and create deliverables
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Service Improvement: To understand how you use our website and services, and to improve our offerings
• Marketing and Business Development: To send you relevant information about our services, new offerings, and updates (you can opt out anytime)
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Fraud Prevention: To detect, prevent, and address fraud and security issues
• Business Operations: To manage our business, including billing, account management, and analytics

Third-Party Services and Integrations

We use third-party services to support our business operations. These services may have access to your information as necessary to perform their functions:

CRM and Booking Platform

GoHighLevel: We use GoHighLevel for customer relationship management, scheduling, and booking management. Your contact information and communication history may be stored in GoHighLevel's systems.

Analytics

We may use analytics services to track website usage and performance. These services collect information about how you interact with our website to help us understand user behavior and improve our site.

Payment Processing

Payment information is processed through secure third-party payment processors. We do not store complete credit card information on our servers. Payment processors maintain their own privacy policies and are responsible for the security of payment data.

Additional Services

We may use other third-party services as needed to support our operations, including email services, document storage, and communication tools. All third-party providers are contractually obligated to maintain the confidentiality and security of your information.

SMS and Text Messaging Communications

Follow-Up Intelligence, a product of Kebono, LLC, may send SMS text messages to customers who opt in. Messages may include appointment confirmations, appointment reminders, service updates, seasonal promotions, and scheduling notifications. Message frequency varies based on your service schedule and preferences.

SMS Consent

By providing your phone number and opting in, you authorize Follow-Up Intelligence, a product of Kebono, LLC, to send text messages to your mobile number. Consent is not a condition of purchase.

How to Opt Out of SMS

You can cancel the SMS service at any time by texting "STOP" to (769) 241-3722. After you send "STOP," we will confirm your unsubscription. You will no longer receive SMS messages from us after that confirmation.

Opt In Again

If you wish to rejoin after opting out, you may opt in again using the same method you originally used to enroll.

Help and Support

If you experience issues with our messaging program, reply with the keyword "HELP" for assistance, or contact us directly at (769) 241-3722 or via email at support@followupintelligence.com.

Message Frequency and Rates

Message and data rates may apply. Message frequency varies; it will be based on your service schedule and account activity. Contact your wireless provider with questions about your text or data plan.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

SMS Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Email Communications

By providing your email address, you agree to receive emails from Follow-Up Intelligence, a product of Kebono, LLC, including service updates, appointment reminders, promotional offers, and company news. You may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly at support@followupintelligence.com.

Data Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for website transmission
• Password protection for customer accounts
• Limited access to personal information among authorized personnel only
• Regular security assessments and updates
• Secure data storage practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge the inherent risks of online communication and agree to assume these risks.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Generally:

• Service-Related Data: Retained for the duration of your service engagement and for seven years thereafter for legal and business purposes
• Contact Information: Retained as long as you remain a customer or request ongoing communication
• Analytics and Log Data: Retained for up to 12 months unless required longer by law
• Payment Information: Retained in accordance with payment processor policies and legal requirements

You may request deletion of your data at any time, subject to our legal obligations to retain certain information.

Your Privacy Rights and Choices

Access Your Information

You have the right to request access to the personal information we hold about you. We will provide you with a clear account of what data we have collected and how it is being used.

Correct or Update Information

You may request that we correct, update, or amend any inaccurate or incomplete information we hold about you. You can often update information directly through your account if you have one.

Delete Your Information

You have the right to request deletion of your personal information, subject to certain legal and contractual exceptions. We will comply with deletion requests within a reasonable timeframe unless we are required to retain the information.

Opt-Out of Marketing Communications

You can opt out of receiving marketing emails by clicking the unsubscribe link in any marketing email or by contacting us directly. You will continue to receive transactional messages related to your active services even if you opt out of marketing.

Cookie Preferences

Most browsers allow you to control cookies through browser settings. You can choose to reject cookies or be notified when cookies are being set. Disabling cookies may affect the functionality of our website.

Cookies and Tracking Technologies

What are Cookies? Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand website usage and performance
• Preference Cookies: Remember your choices and preferences
• Marketing Cookies: Used to track effectiveness of marketing campaigns

You can control cookies through your browser settings. For more information about cookies, visit www.allaboutcookies.org

Children's Privacy

Our website and services are not directed to, and we do not intentionally collect personal information from, individuals under the age of 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. Parents or guardians who believe we have collected information about a child under 13 should contact us immediately.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, and opt-out. For requests regarding your California privacy rights, please contact us at the information provided below.

International Data Transfers

Your information may be transferred to and stored in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to such transfers and the processing of your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

• Phone: (769) 241-3722
• Email: support@followupintelligence.com
• Website: followupintelligence.com
• Business Entity: Kebono, LLC

We will respond to your privacy requests within 30 days or as required by applicable law.

Jurisdiction-Specific Privacy Rights

If you are located in a jurisdiction with specific privacy rights (such as GDPR in Europe), additional provisions may apply to you. We recommend reviewing the specific privacy regulations in your jurisdiction. If there is a conflict between this Privacy Policy and applicable local law, the local law will govern your rights.